Legal & Trust
Privacy Policy & Data Protection
Effective Date: January 1, 2026 | Last Updated: 2026
Your Trust is Our Highest Priority. Hunan Tuxiang World International Travel Co., Ltd. ("Tuxiang Travel", "we", "our", or "us") is dedicated to safeguarding the personal information and privacy of every international traveler. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our website, request custom travel proposals, or book tours across China and Asia.
1. Information We Collect
To provide customized, seamless travel planning and fulfill legal tourism regulations in China, we may collect the following categories of data:
- Traveler Identification Data: Full legal names (matching passport), nationality, date of birth, passport numbers, and visa details. These are strictly required by Chinese authorities for high-speed train ticketing, domestic flight bookings, and national park real-name entrance reservations (e.g. Zhangjiajie, Jiuzhaigou).
- Contact Information: Email addresses, phone numbers, country of residence, and messaging accounts (WhatsApp / WeChat) used solely for trip planning and on-tour ground communication.
- Trip Preferences & Special Requests: Desired destinations, dates, group composition, dietary preferences (vegetarian, halal, gluten-free, allergies), mobility assistance needs, and hotel bed configurations.
- Technical & Browsing Data: IP address, browser type, device information, and anonymous usage patterns collected via cookies to optimize website performance and remember your selected currency preference.
2. How We Use Your Information
We collect and process your information exclusively for legitimate travel operations and service fulfillment, including:
- Designing customized day-by-day travel itineraries and providing accurate quotations.
- Securing reservations with licensed 4/5-star hotels, boutique resorts, high-speed rail, airlines, and licensed private vehicles.
- Filing official national park registrations, scenic area priority passes, and transport reservations.
- Sending pre-departure preparation kits, packing advice, and weather forecasts.
- Providing 24/7 on-the-ground trip coordination and emergency support during your journey in China.
3. Strict Data Protection & Non-Disclosure Commitment
Your personal data is shared strictly with authorized service providers (e.g. China Railway ticketing system, designated airlines, booked hotels, and licensed local guides) solely to execute your itinerary. All partners are bound by strict confidentiality and data protection obligations.
4. Payment & Financial Data Security
We do NOT store or record your full credit card numbers or sensitive CVV codes on our public web servers. All payment transactions are conducted through verified international wire transfers, official bank merchant portals, or secure PayPal invoices with end-to-end 256-bit SSL encryption.
5. Cookies & Website Analytics
Our website uses essential cookies to remember your browsing language, currency choice (USD, EUR, GBP, AUD, CAD, etc.), and inquiry form state. You can configure your web browser to reject cookies or notify you when cookies are sent; however, some personalized navigation features may be affected.
6. Your Rights & Data Access
In compliance with international data protection standards (including GDPR and China Personal Information Protection Law), you hold the right to:
- Request a copy of the personal data we hold about you.
- Request the correction or update of any inaccurate information.
- Request the deletion of your personal records following the conclusion of your tour (subject to legal financial audit requirements).
Questions or Privacy Requests?
If you have any questions regarding our privacy practices or wish to submit a data request, our dedicated team is here to assist you.
